We are also out money from a prepaid tour paid in full. I've never booked a tour independently from our cruise line before, but this was organized by but a... read more person in our Cruise Facebook Group and was highly recommended so and over 50 people signed up. They replied to my 1st email that refund would be coming, but that was it no more replies. Lesson learned - do not book with Bernard's Tours if you need to pay upfront.

  Due to Covid-19, our cruise was canceled for Sep. 2020. I reached out several times with only a response once regarding a refund. They responded to my first... read more email saying they would work on it, but months later, still no refund. I followed up with a second email and they have never responded. I know these are trying times for the travel industry, but this is not the way to conduct business if you want anyone to use your services in the future when things have started back up. We normally book our excursions through the cruise, even though they can be a little bit expensive, but this is the reason why I have always been hesitant on booking directly through the company. Please know that I do not mean ALL places do this, but I will not book through Bernard's once we are back to traveling via cruises again. Honestly, if they would have responded that they are unable to give us our money back, I would respect that over not responding at all.

  We reserved a tour with this company given the very nice reviews. However, our cruise (March 2020) was cancelled by the cruise company due to COVID. I emailed... read more them to get my deposit back, but they've not responded to me. Very disappointed. Really? You want to ruin your reputation and future business over $100? I don't mind donating this money to help you through the hardship if you ask nicely, nut not responding to emails and ignore your customers is not okay. Trustworthiness and business ethics should be your utmost priority.

  We booked our 3rd trip with Bernards several months ago before the COVID madness began. Our first two trips with them were awesome, so we felt comfortable paying in... read more full for our 3rd trip upfront - after all their website stated that if your ship didnt dock for any reason they would issue a refund.

Needless to say when our ship didnt dock (Vision of the Seas - 3/12/20), we were not expecting issues getting a refund. Bernards has given us the runaround, and are now not responding to any communication.

Very disappointed given their tours were top notch.